FAQ - eRemit Singapore

eRemit Singapore FAQ

Frequently Asked Questions

FAQ

1. What is eRemit Singapore?

eRemit Singapore is a secure global money transfer service offered by Kliq Pte Ltd, a licensed remittance service provider in Singapore and a subsidiary of Merchantrade Sdn Bhd.

eRemit Singapore is Singapore's premier self-service mobile remittance service – allowing you to remit money overseas through major banks and cash pick-up outlets in designated countries stated under point 12 & “What are the available modes of payment to the recipient” .

2. Does eRemit Singapore belong to Merchantrade Sdn Bhd?

Yes, eRemit Singapore is a remittance service of Merchantrade operated by Kliq Pte Ltd, subsidiary of Merchantrade Sdn Bhd.

3. Who is eligible to use the eRemit Singapore service?

Any individual who is 18 years of age and above, with a valid NRIC/FIN/Work Pass. You will also need an active Singapore registered mobile number (prepaid or postpaid).

4. How do I sign up and use eRemit Singapore service?

a)

REGISTER

Visit www.eRemit.sg or download the eRemit Singapore mobile app from Apple App Store or Google Play store.

Click on “Register” on eRemit Singapore Website or “Sign-Up” on eRemit Singapore mobile app and complete the Registration Form to create an account.

Please note that you will need to use a valid email address, Singapore registered mobile number (postpaid/prepaid) to register for the eRemit Singapore service.

b)

VERIFY IDENTITY

You may now verify your account either using MyInfo OR via our identity verification process in app.

  1. VERIFY using MyInfo

    With your SingPass and consent, your personal details can be extracted from MyInfo automatically. Review the information retrieved and proceed to confirm. You will need to upload your Residential Address Proof if you are a FIN Pass holder.

  2. VERIFY in App (EKYC)-Coming soon
  3. With your work permit or pass, follow through the identification verification process and submit the front and back of the identity and take a selfie image to verify your identity.



    Original identification documents for verification:

    General Required Documentations for Verification
    Individual Customer (Min. age 18) Singaporeans >18 years of age NRIC (Pink)
    Permanent Resident >18 years of age NRIC (Blue)
    National Servicemen and Regulars SAF 11B, SPF 11B or SCDF 11B
    Foreigners
    (Criteria is also applicable for renewed FIN customer)
    1. Valid FIN pass on the day of registration
    Valid FIN Passes include:
    • Employment Pass
    • Entry Pass
    • S Pass
    • Work Permit (all types
    • Training Employment Pass
    • Dependent Pass
    • Long Term Visit Pass
    • Student Pass
    2. Residential Address Proof, can either be your most recent (not older than 3 months): Utility Bill, Telephone Bill, Bank Statement, Credit Card Statement, or any Government/ Financial Institution issued documents
    General: Individual Customer (Min. age 18) Required Documentations for Verification
    Singaporeans >18 years of age NRIC (Pink)
    Permanent Resident >18 years of age NRIC (Blue)
    National Servicemen and Regulars SAF 11B, SPF 11B or SCDF 11B
    Foreigners
    (Criteria is also applicable for renewed FIN customer)
    1. Valid FIN pass on the day of registration
    Valid FIN Passes include: -Employment Pass
    -Entry Pass
    -S Pass
    -Work Permit (all types)
    -Training Employment Pass
    -Dependent Pass
    -Long Term Visit Pass
    -Student Pass
    2. Residential Address Proof, can either be your most recent (not older than 3 months): Utility Bill, Telephone Bill, Bank Statement, Credit Card Statement, or any Government/ Financial Institution issued documents

    Your identification documents must be valid (i.e. it must not have expired). You must come in person for the verification (a proxy or authorised person will not be accepted).

    c)

    ACCOUNT ACTIVATION

    Upon successful verification, your eRemit Singapore account will be activated. You can then remit money to your family & friends overseas.

    d)

    SEND MONEY

    Register your Recipient's particulars, and enter your remittance amount. Complete your remittance transaction by making payments through any AXS machine, or AXS m-station app.

    5. What is MyInfo?

    MyInfo is a service that allows SingPass user to manage his/her personal details and pre-fill forms in digital services transactions. This includes government-verified data that is retrieved across participating Government agencies and data you contributed to form your Profile. This means that users need only provide personal details once to the Government, instead of repeatedly providing data for every online transaction.

    6. What is the advantage of using MyInfo?

    You do not need to submit your Identity card. Most of your details will be automatically filled up.

    7. How do I change the data extracted from MyInfo if they are incorrect?

    These fields are government-verified, and reflect what has been registered with the government. You may contact the relevant Agency to update your Government-verified fields if you want to continue to use MyInfo. For more information, please refer to FAQs section in MyInfo website(https://www.singpass.gov.sg/myinfo/intro)

    8. Who is eligible to use MyInfo?

    SingPass users who have set up their 2FA (2-Factor Authentication) and have registered their e-mail address or local mobile number will be eligible for a MyInfo Profile. Foreigners who have a valid permit (e.g. work permit / employment pass) can also register for SingPass.

    9. What do I do if I encounter errors or issues when verifying my identity using MyInfo?

    Please contact us via supportdesk@eremit.sg. Any messages received after 6pm will be responded to at 9am the next day.

    10. Is it safe to use MyInfo to provide my personal details?

    Due to the sensitive and confidential nature of your personal details, only you will have access to the information on your MyInfo profile. No personal details will be shared with participating digital services until you have authenticated yourself with your SingPass login.

    11. Where are the countries that I can remit money to with eRemit Singapore service?

    The eRemit Singapore service currently allows remittance to 13 countries:

    1. Australia
    2. Bangladesh
    3. China
    4. India
    5. Indonesia
    6. Myanmar
    7. Philippines
    8. Malaysia
    9. Nepal
    10. Pakistan
    11. Sri Lanka
    12. Thailand
    13. Vietnam

    More countries will be added over time.

    12. How long will it take for my Recipients to receive the remittance amount?

    The time where your remitted money is received by your Recipient will depend on the remittance destinations, receipt mode selected as well as the timing of remittance order sent.

    All timings are an estimate only; transactions may be delayed due to participating bank or payout partners restrictions.

    Please see our Remittance Guide for details.

    13. I have registered for an eRemit Singapore account online or from the eRemit Singapore App. What should i do next?

    Upon registering for an eRemit Singapore account, you will need to submit your valid identification documents for verification (NRIC/FIN/Work Pass) in person. Upon successful verification, your eRemit Singapore account will be activated. You will then be able to remit money to your family & friends overseas.

    14. How many Recipients can I register / send money to?

    You can register up to a maximum of five (5) recipients at any one time.

    15. What information do I need to provide to register my Recipients?

    Full Name, Mobile Number, Address, Bank Account Details (if applicable), DOB, Nationality, Relationship.

    16. Are there any charges imposed for each remittance transaction?

    There is a remittance Service Fee charged to the Sender for every remittance transaction (order) submitted. Please see our Remittance Guide for complete list of charges.

    17. Are there any charges imposed on the recipient for the eRemit Singapore service?

    There are no charges imposed on the Recipient to receive your remittance money.

    18. What is the exchange rate when remitting money overseas?

    The exchange rate for each overseas destination will be the displayed rate at the point of your confirmation of the order prior to submission in the app. You can always check & view the prevailing exchange rates on eRemit Singapore mobile app at your convenience.

    19. How much can I send?

    The maximum remittance limit per transaction is $9,990 (inclusive of Service Fee) if you are paying through AXS (subject to corridors’ foreign currency).
    You may remit up to a maximum limit of SGD25,000 per day (and SGD100,000 per month).Remittance limit is reset on calendar date.

    20. How do I make payment for the Remittance Order?

    Once you have successfully created a Remittance Order from your eRemit Singapore mobile app / web, you may make payment using via one of the following:

    • Any AXS machines nationwide
    • AXS m-station (Download the AXS m-station app on Google Play Store or Apple App Store)

    Once payment is received, your remittance order will be processed. (For more information on location of AXS machines islandwide and AXS m-station, please click here).http://www.axs.com.sg

    21. How long do I have to make payment to complete my Remittance transaction? What happens if I fail to make payment within the stipulated timeframe?

    Payment must be made within 3 hours of an Order submitted, otherwise the Order will lapse, and you will need to create a new Remittance Order. You will not be charged for any lapsed Orders.

    22. What do I do if I provided wrong/erroneous bank account / ID / name of my Beneficiary? Can I amend a Transaction Order?

    If your Recipient (Beneficiary) information was provided wrongly on a remittance transaction, please contact our Customer Service at Customer Service via Whatsapp Message at 88110202 (9am – 6pm daily) or supportdesk@eremit.sg. Any messages received after 6pm will be responded at 9am the next day.

    Amendments can only be made if the transaction has not been paid or credited into the Recipients account. If you have made a remittance erroneously, please contact eRemit Singapore Customer Support immediately for any amendments request.

    Kliq Pte Ltd shall not be responsible for any pay out to the wrong person or entity arising from any erroneous data input by the Sender.

    23. Can I cancel a transaction?

    Cancellation can only be done if the transaction has not been paid or credited into the Recipients account. You can cancel an Order from the eRemit Singapore mobile app if the Order has not been processed.

    24. How can I obtain a refund if my remittance transaction fails?

    Check the status of your remittance transaction. If it is “Failed”, do contact eRemit Singapore at Whatsapp Message at 88110202 (9am – 6pm daily) or supportdesk@eremit.sg to arrange for a reprocess / refund of your transaction.

    25. What should I do if my Recipient fails to receive the remitted money?

    Check the status of your remittance transaction. If it is “Successful” and your Beneficiary did not receive a remittance transaction, please contact our Customer Service via or supportdesk@eremit.sg (9am – 6pm daily). Any messages received after 6pm will be responded at 9am the next day.

    26. Do I have to enter the Recipient's details every time I transfer money?

    The eRemit Singapore App captures and retains particulars of your Recipients. However, you can make changes to recipient's particulars.

    27. How do I check the status of my transaction(s)?

    You may login to our eRemit Singapore website/mobile app to check the status of your transaction (click on the "History and Status" tab on the main page).

    28. Do I get a receipt for my transactions?

    Yes. For every successful transaction, you will be issued with an eRemit Singapore receipt which you can view from the eRemit Singapore App. This receipt is available for your viewing for up to 180 days.

    29. Will I be charged for any SMS received for eRemit Singapore?

    No, you will not be charged for any SMSes you receive for eRemit Singapore service.

    30. I changed my mobile number. What should I do?

    Please send us your new mobile number via email supportdesk@eremit.sg and we will update for you. If you do not update your details, your eRemit Singapore account may be suspended and you may not be able to view and perform any mobile remittance.

    Bring along your original identification documents for verification:-

    • For Singapore citizens & Permanent Residents – NRIC
    • For Foreigners – FIN / Work Pass (Employment Pass, Training Employment Pass, Student Pass, Dependent Pass, Long Term Visit Pass and Social Visit Pass)

    31. My FIN / Work Pass has expired. What should I do?

    If you are an existing customer and your FIN/Work Pass has expired, please submit a clear copy of your new photo ID (front and back) and your latest Residential Address Proof to registration@eremit.sg Alternatively, you may submit these documents Customer Service at Customer Service at Whatsapp Message at 88110202 (9am – 6pm daily) or supportdesk@eremit.sg Any messages received after 6pm will be responded at 9am the next day. These documents will required to verify and update your profile and you may received call from us. In cases where documents submitted via email or whatsapp do not meet verification requirements, Kliq Pte Ltd reserves the rights to request customer to perform a video call verification.

    If you do not update your details, your eRemit Singapore account may be suspended and you may not be able to view and perform mobile remittance.

    32. Can I change my personal details?

    Yes, you may do so by logging on to the eRemit Singapore app (Please click on the "View Profile" tab on the main page). However, updating of certain information (e.g. mobile number, ID expiry date) you can just email to us at registration@eremit.sg for the changes.

    33. I can’t login to eRemit Singapore apps, seems my account has been blocked, what should I do?

    Your account will be blocked if you have keyed in wrong password 5 times. Do email supportdesk@eremit.sgto re-activate your account.

    34. How do I change my password?

    You can do so by clicking the "Click Here To Reset Password" link at the bottom of the Member Login page, or from the eRemit Singapore mobile app.

    35. Can I remit on behalf of my friends/company?

    No, you can only remit money using your own registered account.
    eRemit Singapore service is only available to individual customers.

    36. Why should I sign-up for eRemit Singapore?

    With eRemit Singapore, you can:
    • Remit anytime from anywhere, 24/7 through our app on your mobile phone
    • Fast money remittance to your loved ones overseas
    • Enjoy low remittance fees & competitive foreign exchange rates

    37. What do the status mean?

    • Pending – Transaction is pending for payment.
    • In Progress – Payment has been made.
    • Completed – Remittance has been sent over.
    • Expired – Transaction has not been paid and has expired.

    38. Why do i need to provide my original or copies of my identification document?

    As required under MAS Notice 3001, eRemit Singapore is required to obtain and verify the identity of our customer as part of our registration and/ or due diligence process.

    As such, eRemit Singapore shall continue to retain a copy of your NRIC or FIN document. This is for the purpose of combating money laundering and the financing of terrorism.

    We assure you that we will undertake proper safeguarding measures to protect your personal data.

What are the available modes of payment to the recipient?

Current cash out methods available are Bank Account Credits and Cash pickup.
“Transaction received” refers to remittance transaction which has been fully paid for the purpose of transferring funds to a Beneficiary.
Please see our Remittance Guide below for details.

NGO / MFI / Development Bank:
BURO, JAGORANI, RRF, GUK, DESHA, CDIPBDT 100,000Friday, Saturday or Public HolidayFor transaction received before 5:00pm, cash can be collected on the next working day, otherwise within 2 working dayse-Wallet*Payment will be credited based on valid Wallet Number or Phone NumberBDT 25,000All DaysFor transaction received before 5:00pm, money will be credited within 1 hour, otherwise next working day.

Country Remittance Method Participating Banks / Partners Remit Limit per Transaction* Service Fee (SGD) Payment Schedule
Australia Account Credit All Australia Banks AUD 10,000 From 6.00 Monday to Friday For transaction received before 4:00pm, money will be credited the next working day, otherwise within 2 working days
Saturday, Sunday or Public Holiday For transaction received before 4:00pm, money will be credited within 2 working days, otherwise within 3 working days
Bangladesh Account Credit All Bangladesh Banks Refer to point 19 From 3.00 All Days For transaction received before 3:00pm, money will be credited within 2 working days, otherwise within 3 working days
Cash Pickup BANKS: BRAC Bank, Islami Bank Bangladesh, Bank Asia, Agrani Bank, Janata Bank, Dutch-Bangla Bank, Bangladesh Krishi Bank, Pubali Bank, Sonali Bank, NCC Bank, Uttara Bank, Rupali Bank & The City Bank Refer to point 19 Sunday to Thursday For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise on the next working day
NGO / MFI / Development Bank:
BURO, JAGORANI, RRF, GUK, DESHA, CDIP
BDT 100,000 Friday, Saturday or Public Holiday For transaction received before 5:00pm, cash can be collected on the next working day, otherwise within 2 working days
NGO / MFI / Development Bank:
TMSS, Ansar VDP Unnayan Bank, Karmasangsthan Bank
BDT 200,00
e-Wallet *Payment will be credited based on valid Wallet Number or Phone Number BDT 25,000 All Days For transaction received before 5:00pm, money will be credited within 1 hour, otherwise next working day.
China Account Credit
  • Payment will be credited based on valid China Union Pay Card Number(Only UnionPay Debit Card number starting with 6, 62 or only 955880, 955881, 955882, 955888 issued by Industrial and Commercial Bank of China are supported)

    Click here for the supported UnionPay banks in China
  • Beneficiary account must be a Chinese individual holding a national ID of China mainland only
USD 5,000 From 8.50 Monday to Sunday For transaction received before 5:00pm, money will be credited on the same working day, otherwise next working day
Alipay Wallet All Alipay Supported Banks & Partners RMB 50,000 All Days For Transaction received before 5:00pm , money will be credited within 1 hour, otherwise next working day.
India Account Credit All India Banks Refer to point 19 From 3.00 Monday to Friday For transaction received before 4:00pm, money will be credited on the same working day, otherwise next working day
Saturday, Sunday or Public Holiday For all transactions received, money will be credited within 2 working days
Indonesia Account Credit All Indonesia Banks IDR 100 million From 3.50 Monday to Sunday For BNI, BRI and BSM For transaction less than IDR 100million and received before 3:00pm, money will be credited within the same day, otherwise next working day
For Other Banks
  • For transaction less than IDR 50million and received before 3:00pm, money will be credited within the same day, otherwise next working day
  • For transaction between IDR 50 - IDR 100 million and received before 3:00pm, money will be credited within 2 working days, otherwise within 3 working days
Cash Pickup *BNI Cash Payout: at any PT POS, Pegadaian, Toko Regular outlets, Alfa Mart outlets, BNI Bank and outlets.
Note:For collection at BNI Bank outlets, PT POS outlets, PEGADAIAN outlets, Alfa Mart and Toko Regular outlets, beneficiary is encouraged to mention the cash pickup code (BNI WESEL PIN)
IDR 25 million From 3.50 Monday to Friday For transaction received before 3:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise on the next working day
Saturday For transaction received before 3:00pm:
  • cash can be collected within 2 hours (earliest at 10:00am) at any PT POS, Pegadaian, Toko Reguler and Alfa Mart outlets), otherwise within the same day
  • cash can be collected on the next working day (at BNI branches), otherwise within 2 working days
Sunday or Public Holiday For transaction received before 3:00pm, cash can be collected on the next working day, otherwise within 2 working days
Philippines Account Credit All Philippines Banks Refer to point 19 From 3.50 Monday to Friday For transaction received before 2:00pm, money will be credited on the same working day, otherwise next working day
Saturday, Sunday or Public Holiday For all transactions received, money will be credited on the next working day
METRO
Cash Pickup
Metropolitan Bank Branches Refer to point 19 From 3.50 Monday to Sunday, including Public Holiday
  • For Metrobank & Its Agent Cash Pickup: For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day (subject to the location operating hours)
  • Beneficary is encouraged to mention "MONEY RECEIVED FROM METROBANK" for the verification purpose & to ease the payment made to beneficiary.
RD Pawnshop PHP 300,000
PSBank PHP 250,000
Palawan Pawnshop PHP 150,000
LBC Express PHP 100,000
Robinsons Department Store PHP 100,000
M Lhuillier Pawnshop PHP 250,000
Villarica Pawnshop PHP 50,000
(Refer to point 19)
Cebuana Lhuillier Pawnshop PHP 30,000
PESO Cash Pickup Cebuana Lhuillier PHP 50,000 From 3.50 Monday to Saturday [7:00am to 7:00pm]
  • For Peso Cash Pickup Only: For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day (subject to the location operating hours)
  • Beneficary is encouraged to mention "MONEY RECEIVED FROM MERCHANTRADE MALAYSIA" for the verification purpose & to ease the payment made to beneficiary.
Palawan Pawnshop PHP 50,000 Selected 24hr Branches
BDO Unibank
(*except BDO Remit Counters(Inside SM Dept Store/SM Business Service/ Global Pinoy Center & Waltermart; cash payout limit is capped at PHP 80,OOO
Refer to point 19 Mall Branches [10:00am to 10:00pm]
LBC Express PHP 100,000
M Lhuillier Pawnshop PHP 250,000 Sunday & Public Holiday [8:00am to 6:00pm]
RD Pawnshop PHP 300,000
Myanmar Cash Pickup Kanbawza Bank, Myanmar Citizen Bank, AGD Myanmar
Note: Additional charges apply for Cash Payout at KBZ Bank collected outside of Yangon city, up to MMK 0.5 for every MMK100 or MMK200 for each transaction (whichever is higher) & MMK500 as communication charges
MMK 2.7 million From 6.00 Monday to Friday For transaction received before 4:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Saturday, Sunday or Public Holiday For transaction received before 4:00pm, cash can be collected on the next working day, otherwise within next 2 working days
Malaysia Account Credit All Malaysia Banks Refer to point 19 From 3.00 Monday to Friday For transaction received before 3:00pm, money will be credited on the same working day (before 11.00pm), otherwise next working day
Saturday, Sunday or Public Holiday For all transactions received, money will be credited on the next working day
Cash Pickup

(unavailable until further notice)

All Merchantrade Branches MYR 25,000 All days For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Nepal Account Credit At any participating Banks in Nepal Refer to point 19 From 4.00 Sunday to Friday For transaction received before 3:00pm, money will be credited on the same working day, otherwise next working day
Saturday or Public Holiday For all transactions received, money will be credited on the next working day
Cash Pickup

(unavailable until further notice)

City Express Agents
Note: Hard cash disbursement is only up to NPR100,000 & for amount above NPR 100,000; a local check will be issued OR the transaction will be routed to beneficiary bank directly by payout agent
NPR 500,000 Sunday to Friday For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Saturday or Public Holiday For transaction received before 5:00pm, cash can be collected on the next working day, otherwise within next 2 working days
Pakistan Account Credit All Pakistan Banks PKR 500,000 From 3.50 Monday to Friday For transaction received before 5:00pm, money will be credited on the same working day, otherwise next working day
Saturday, Sunday or Public Holiday For all transactions received, money will be credited on the next working day
Cash Pickup National Bank of Pakistan branches & Muslim Commercial Bank Pakistan branches PKR 500,000 From 3.50 Monday to Sunday & Public Holiday For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Sri Lanka Account Credit All Sri Lanka Banks Refer to point 19 From 4.00 Monday to Friday Bank of Ceylon, Sampath Bank, Hatton Bank For transaction received before 5:00pm, money will be credited on the same working day, otherwise next working day
Other Banks For transaction received before 5:00pm, money will be credited within 2 working days, otherwise within 3 working days
Saturday, Sunday or Public Holiday Bank of Ceylon, Sampath Bank, Hatton Bank For all transactions received, money will be credited on the next working day
Other Banks For all transactions received, money will be credited within 3 working days
Cash Pickup Bank of Ceylon branches, Sampath Bank branches, Hatton Bank branches LKR 1 million From 4.00 Monday to Friday For transaction received before 4:00pm, cash can be collected within 2 hours (earliest at 12:00pm), otherwise next working day
Saturday, Sunday or Public Holiday For transaction received before 4:00pm, cash can be collected on the next working day (earliest at 12:00pm), otherwise within 2 working days
Thailand Account Credit All Thailand Banks THB 150,000 From 4.50 Monday to Friday For transaction received before 11:00am, money will be credited on the same working day, otherwise next working day
Saturday, Sunday or Public Holiday For all transactions received, money will be credited on the next working day
Vietnam Account Credit All Vietnam Banks Refer to point 19 From 6.00 Monday to Friday DongA Bank For transaction received before 2:00pm, money will be credited on the same working day, otherwise within next working day
Other Bank For transaction received before 2:00pm, money will be credited on the next working day, otherwise within 2 working days
Saturday: 9:00am – 11:00am DongA Bank For transaction received before 10:00am, money will be credited on the same working day, otherwise next working day
Other Bank For all transactions received, money will be credited on the next working day
Sunday or Public Holiday DongA Bank For all transactions received, money will be credited within 2 working days
All Banks For all transactions received, money will be credited within 3 working days
Cash Pickup Any participating location in Vietnam Refer to point 19 From 6.00 Monday to Friday DongA Bank For transaction received before 3:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Other Bank For transaction received before 2:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Saturday: 9:00am – 11:00am DongA Bank For transaction received before 10:00am, cash can be collected within 1 hour (earliest at 9:00am), otherwise next working day
Other Bank For all transactions received, cash can be collected on the next working day
Sunday or Public Holiday DongA Bank For transaction received before 3:00pm, cash can be collected on the next working day, otherwise within 2 working days
Other Bank For transaction received before 2:00pm, cash can be collected on the next working day, otherwise within 2 working days

Working days are determined by the remittance destination.

Example of receiving remittance:


Days Remittance Send On Received On
Same Working Day Monday Monday
1 Working Day Monday Tuesday
2 Working Days Monday Wednesday
1 to 2 Working Days Monday Tuesday or Wednesday
2 to 3 Working Days Monday Wednesday or Thursday
3 Working Days Monday Wednesday or Thursday

*Subject to (i) restrictions imposed by countries to which you are sending money to, (ii) any applicable terms of use which may be imposed by AXS and/or (iii) foreign exchange rate.

1. How to register via eRemitSG Website?

    • Log on to www.eRemit.sg.
    • Click on Register button.
    • Fill in the Registration Form and click on Create my Account.
    • An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
    • You will be presented with two options:
MyInfo Face-to-Face Verification (Replaced with EKYC Identity Verification) -Coming soon
If you want to use the convenience of MyInfo, please log-in to eRemitSG App to complete your registration.
  • Fill in your details.
  • Using EKYC to verify your account details
    • NRIC / FIN / Employment Pass / Working Pass
    • Valid Singapore registered mobile number
  • Account activated.

2. How to register via eRemitSG Mobile App?

    • Download the eRemitSG app from Apple App Store or Google Play Store.
    • Select Sign Up.
    • Fill in your information and select Next.
    • An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
    • Log in to eRemitSG Mobile App to complete your registration.
    • Select your preferred identity verification method - “MyInfo” or “EKYC”.
MyInfo Face-to-Face Verification (Replaced with EKYC Identity Verification) -Coming soon
If you want to use the convenience of MyInfo, please log-in to eRemitSG App to complete your registration.
  • Fill in your details.
  • Using EKYC to verify your account details.
    • NRIC / FIN / Employment Pass / Working Pass
    • Valid Singapore registered mobile number
  • Account activated.

3. How to Login?

On eRemitSG Website:

  • Go to www.eRemit.sg.
  • Click on Login.
  • Enter your Login ID (Email Address) and Password.
  • Click Login.

On eRemitSG Mobile App:

  • Download eRemitSG mobile app from App Store or Google Play Store.
  • Open the eRemitSG mobile app and select Sign In.
  • Enter your Login ID (Email Address) and Password.
  • Click Login.

4. How to reset a forgotten password?

  • Log on to www.eRemit.sg / eRemitSG mobile app.
  • Select Login / Sign in.
  • Click on Forgot My Password.
  • Fill up personal details and answer the security question.
  • A password reset link will be sent to your email address.
  • Reset password with your new password.

5. What are the technical requirements for eRemitSG mobile app?

  • Android: supports Android 4.3.3 and above
  • iOS: supports iOS 7 and above
  • PC: supports IE, Google Chrome, Firefox

6. How to reset PIN

  • Click on Forgot your passcode in the Enter Passcode screen after you logged in.
    • Fill in your account details to reset passcode.
    • Enter new passcode to continue.

OR

  • Call Whatsapp Message us at 88110202 (9am – 6pm daily)
    • Verify your identity with the Customer Service consultant (name, email, ID, mobile number).
    • Inform that you would like to reset your PIN.
    • You will be prompted to reset your PIN the next time when you log in to the eRemitSG app.

7. Who do I contact for enquiries?

Whatsapp Message us at 88110202 (9am – 6pm daily)

8. How do I add/edit/remove a recipient?

  • In Booking Details, click Proceed to Payment
  • Click on the Recipients icon
  • To Add Recipient
    • Click on the “Add Recipient” button
  • To Edit / Delete Recipient
    • Click on the Recipient you wish to amend / delete
    • Select Edit / Delete

9. How to send money?

  • Log on to www.eRemit.sg / eRemitSG mobile app
  • Click on Send Money icon
  • Select the Recipient whom you want to remit money to
  • Fill in your transaction details, select your Recipient from the drop down list of recipients and click the Send Money button
  • Click Continue
  • Read and click the Agree button to accept the Transaction
  • Confirm your details by clicking the Confirm button
  • Complete your remittance transaction by making payment on your Order via any of the following methods:
    • AXS Stations (Click here to locate your nearest AXS Station); or
    • AXS m-station app (download from Google Play Store or Apple App Store).

10. How to track my transaction and status?

  • Log on to www.eRemit.sg / eRemitSG mobile app
  • Click the Transactions icon
  • Select your transaction
  • Details of the transaction will be listed, including the status of the transaction

11. How to request for cancellation and refund?

  • Contact eRemitSG via Whatsapp Message us at 88110202 (9am – 6pm daily)
  • Provide your transaction reference number and date of transaction – and inform that you would like to cancel/refund your remittance transaction
  • We will contact you to confirm that your cancellation/refund request is granted

12. How to request amendments to my transaction?

  • Contact eRemitSG via Whatsapp Message us at 88110202 (9am – 6pm daily)
  • Provide your transaction reference number and date of transaction – and inform that you need to make amendments to your remittance transaction
  • We will contact you to confirm that your amendment request is granted
  • Log on to www.eRemit.sg / eRemitSG mobile app
    • Click on Compose Enquiry, type your request and provide your transaction reference number and date of transaction, click Send
    • We will contact you to get confirmation on your request
    • Click the My Transaction folder then select Amend / Refund
    • Click on Amend and fill in your amendments to the transaction
    • Click on Send Request and Confirm on your request
Note:
  • Only transactions with 'Unpaid' status are entitled for amendment
  • Terms & Conditions apply

13. Where can I find the latest forex rates?

  • Log on to www.eRemit.sg / eRemitSG mobile app
  • Click on the Today’s Rates icon

14. Where can I find the order reference number that is required when making payment via AXS?

  • Log on to www.eRemit.sg / eRemitSG mobile app
  • Click on the Transactions iconp
  • Select the relevant transactionp
  • The Order Number is on the top leftp

15. How do i add eRemitSG as a safe site?

Internet Explorer

  • Click the 3 horizontal lines icon on the far right of the Address bar
  • Click on Settings, scroll to the bottom and click the Show Advanced Settings link
  • Click on Change proxy settings
  • Click the Security tab > Trusted Sites icon, then click Sites
  • Enter the URL of your Trusted Site, then click Add

Google Chrome

  • Click on the "Tools" menu at the top of your screen or hold down "ALT" and hit "T" on your keyboard
  • Select "Internet Options"
  • Click on the tab at the top of the pop-up menu that says "Privacy"
  • Click on "Sites"
  • Type the exact address of the Web site into the box provided and click "Allow"
  • Click "OK" to exit the "add Web site" page
  • Click the "OK" button to save your settings

Firefox

  • Click the 3 horizontal lines icon on the far right of the Address bar
  • Click on Settings, scroll to the bottom and click the Show Advanced Settings link
  • Click on Change proxy settings
  • Click the Security tab > Trusted Sites icon, then click Sites
  • Type the exact address of the Web site into the box provided and click "Allow"
  • Enter the URL of your Trusted Site, then click Add
  • Click Close > OK

16. How do I ensure eRemitSG is not spam email?

In your email account, add no-reply@eremit.sg to your Safe list.

1. What is Invite Code?

Invite Code is a unique set of alpha-numeric assigned to you only. You may use this code to invite your friends to use eRemitSG. Upon your friend’s first successful transaction, you will also enjoy a zero service fee for your next transaction.

2. How does the Invite Code work?

When your friend sign up with your Invite Code, Your friend will enjoy a zero service fee on their first transaction.
Upon your friend’s first successful transaction, you will also enjoy a zero service fee for your next transaction.

3. How many friends can I invite?

There is no limit to the number of friends you can invite.

4. Is there an expiry date to the Invite Code?

Invite Codes have a validity period of 90 days upon receiving.

5. Can I re-register if I forgot to use the Invite Code?

No. Invite Code is exclusive for new users only.

6. Can I invite existing users using my Invite Code?

No. You can only invite your friends who have no signed up for eRemitSG before.

7. Where can I find my Invite Code?

Go to Menu > Invite Friends. You will find your unique Invite Code.

8. What do I do if my transaction fee is not waived?

Please contact eRemitSG via Whatsapp Message us at 88110202 (9am – 6pm daily) or email supportdesk@eremit.sg.

9. What is Promo Code?

Promo Codes is a code that eRemitSG issues from time to time. Offers will be given by eRemitSG for you to enjoy.

10. How does Promo Code work?

Key in the Promo Code when eRemitSG sends you via in-app notification or email. Be sure to check your app and email often to receive such promotions.

11. Is there an expiry date to the Promo Code?

Promo Codes may have a time-based validity; be sure to look out for it when you receive a promo code from eRemitSG.

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